complaints process

Counselling Services for Waterloo Region


We hope to work collaboratively with you in order to create a relationship that can facilitate profound change in your life. Therefore, it is important to us that you get the kind of service that is respectful and helpful to you. If there is something about your sessions that you don't feel to be effective, we encourage you to talk to your therapist about this. 

If you have concerns that you feel you cannot address directly with your therapist, you are also welcome to contact the owner of the business, Stephanie, at stephanie@reflectioncounselling.ca 

Ontario college of social workers and social service workers

As a Registered Social Worker, both Stephanie and Kaitlin are registered with the Ontario College of Social Workers and Social Service Workers (OCSWSSW), which is a regulatory body that ensures ethical practice and protects the public interest. If you ever have a concern about a behaviour that you feel like is unethical, this is who you would reach out to for support.